The parts in contact with water is used SUS304 stainless steel, 3007L is brew boiler while others are thermoblock.

Both espresso machines have 3-way valve.

1. Larger contact surface
2. Rich and delicate crema
3. Strong penetrationHigher extraction yield
4. Smooth crema, not easilydispersed, and richly perfumed

The new machine is not required to be rotated to 90 degree for the first use.
Make sure the portafilter is twisted to the right complete for each time, the rotated angle will approach 90 degree after several practice.
https://www.youtube.com/watch?v=lHRxS97UNkE

How long does it take for the machine to fully warm up

1. The plug is not plugged in or voltage and power mismatch – Check out the voltage and power are compatible with the socket.
2. The machine is heating in an abnormal state, the automatic security protection system is triggered – Let the machine sit for 30 mins. If the problem persists after carrying out the above operations, please contact the authorized service center.
3.There is no water in the tank – Check the water tank for water shortage and add water to the tank.
4. The water tank is not in place – Please put the water tank in the right place.

1.The drip tray is full.Clean the drip tray.
2.Machine malfunction.Contact a maintenance specialist for assistance or Contact customer service.

The water inlet valve at the bottom of the tank is dirty or clogged. Clean the tank and use your fingers to make the bottom valve active

Use the screwdriver to lever the filter
basket according to the User Guide or the video
https://www.youtube.com/watch?v=TggdG8G3xIk

1. The container is too big or the milk is too little – Use a smaller milk frothing pitcher or add more milk.
2. The temperature of the milk is too high – Please use refrigerated milk.
3. Use skim milk – Please use cold whole milk.
4. Steam wand nozzle clogged – Clean out deposits in the nozzle with a needle.
5. for model G3005E/G3005H/G3006: The steam button wasn't pressed. Press the steam button and wait for the indicator stops flashing.

1. Please make sure that the machine is fully preheated (i.e. after the buttons and display have stopped flashing and the temperature value has reached the preset temperature), otherwise there may be insufficient steam pressure due to insufficient boiler temperature.

2. After preheating, when using steam for the first time, please drain the condensate from the internal water circuit of the machine first, it may take about 30s to 1 minute, which is also affected by the ambient temperature; when the condensate turns into drier steam, it can be used normally.

3. Recommended using cold whole milk, 15 oz milk frothing pitcher and pour cold liquid to 1/2 cup

1. When brewing heating, this sound is the normal operating noise of the machine's internal vibration pump.
The vibration pump uses an electromagnetic coil to drive a piston, generating pressure to push water through the coffee grounds for extraction. This repetitive motion naturally produces some noise, which can be heard when brewing coffee or using steam. This is a normal part of the machine's operation.

2. When steming, it is normal to hear sounds when frothing milk. When the steam wand’s dual holes are near the liquid surface, you may hear an air-intake sound caused by the steam vortex. If submerged slightly deeper, it will produce a stirring and heating sound as steam pushes the liquid. However, if the steam wand is inserted too deep, the noise may become harsh. For optimal frothing, try keeping the wand about 1cm deep and adjust the angle to control air intake, which affects the foam thickness.

Compared to other espresso machines, Gemilai G3006 and G3007L features a longer steam wand, making it suitable for various frothing pitchers. Its stronger steam power allows for quicker and creamier milk frothing.

3. The clicking noise during heating is generally normal, the sound comes from the solenoid valve engaging during the heating process near the heating pot. The screws might be slightly tightened, making the sound more noticeable, but this does not affect normal use.

However, if you notice any unusual performance issues, let us know, and we'd be happy to assist further.Let us know if you have any other questions!

Steam knob not fully closed.Before making a cup of coffee check that the steam knob switch is completely turned off

Why the pressure gauge does not move when using steam.

All our products are covered byCommercial Liability Insuranceto protect your shopping experience.

While we strive to keep products in stock, occasionally an item may become temporarily unavailable for purchase. You can select the ‘Notify me when available’ option on the product web page. We also display our back-in-stock dates if they are available.

All discounts can be applied on the cart or checkout page. While some automatic discounts will be applied directly, others require you to manually enter the corresponding coupon code.

Note: The final discounted price will be confirmed on the checkout page.

Some products and special offers may be ineligible for our coupons and promotions. 

If a coupon code won't apply to your order, the most likely cause is that the code you are using is not valid with other Special Offers or Deals. To prevent this from happening, verify that the contents of your order are eligible for the coupon you're attempting to use.

If you've verified that the coupon is valid and applicable to the products in your cart but is still not applying, please contact sales@gemilaicoffee.com submit your request.
You can also stay up-to-date on our current Sales and Offers, as well as sign up for our email newsletter to get the inside scoop on new arrivals, free gifts, bonus rewards, refurbished products, flash sales and other offers.

If you are unable to make the payment by credit card, alternatively we suggest using a bank debt card or Paypal to finish the order.

Please provide the updated address via INBOX or send it to sales@gemilaicoffee.com by email for support.

You can contact us via INBOX or send it to sales@gemilaicoffee.com by email, to make any adjustments before your order is processed and shipped.

We understand that plans may change, and you might need to update the delivery address or change your mind after the order has been shipped. However, we are currently unable to support such requests. For more information, please refer to our shipping policy.

Packages will be delivered to the address confirmed on your order. For security purposes, we are unable to change shipping addresses, redirect, or place a hold on a shipped package after an order is placed.

How to check my order status?

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.If you have any additional questions or concerns about ,please contact us at: gemilai@afterservice.vip

If you ordered over the phone, checked out as a guest, or you were signed into a different account when your order was placed, it will not appear under your order history. Please contact a member of the Customer Service team for additional information by submitting a request here.

To cancel your order, please submit a request through your personal center. If the order hasn’t been shipped, we will process the cancellation promptly.

For shipped orders, cancellation is not possible. You may return the item after delivery, and a return label will be provided. Please note that the return shipping fee is the customer’s responsibility. If you refuse the package upon delivery, a refund will be issued after deducting the return shipping fee. For more details, refer to the Return Page.

Whatever happens to your order, you can contact us by gemilai@afterservice.vip It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Follow the "Before First Use" steps in the manual.
1. Take out the machine and all accessories, and check against the manual to ensure nothing is missing.
2. Assemble the machine (if needed): install the water tank and drip tray, ensuring the water tank is securely in place.
3. Plug in the power (make sure it is fully inserted into the socket). Turn on the machine and wait for it to preheat. Once preheated, press the extraction button to clean the internal water path. After that, press the steam button and wait for it to preheat, then release steam for a while to clean the inside of the steam pipe.
4. After cleaning, make two cups of coffee and discard them (do not drink), to ensure there is no metallic taste from the new machine. After that, you can start making and enjoying coffee normally.

1) Guidelines for a standard cup of espresso (for reference only, the pressure rate and other statistics will vary depending on the roasting level, freshness, etc.)
• For single shot espresso, the amount of coffee powder is 9-12g, for double shot espresso, the amount of coffee powder is 17-20g.
• Water temperature: 194-205℉
• Group head pressure: 9-12 bar
• Extraction time: 25±5s
2) Select fresh coffee beans, generally roasted within three months of the date, to get a better, fresher taste; 
3) Grinding the coffee powder in advance is not recommended. The taste is better with freshly prepared coffee powder, or else the carbon dioxide in the coffee powder will easily evaporate and absorb unnecessary odors; 
4) If the coffee powder is too fine, it may cause excessive extraction, and if it is too coarse, it may cause insufficient extraction, so it should be adjusted to a proper fine grind; 
5) Keep the remaining coffee beans sealed and well stored after use, and avoid placing them in humid environments or in direct sunlight.

1. Use fresh coffee beans – For the best flavor, use beans within 1 week to 1 month after roasting. Beans older than 3 months lose freshness as key compounds evaporate, reducing extraction quality.

2. Freshness impacts extraction – Fresher beans yield richer crema and more complex flavors due to higher extractable compounds.

3. Adjust grind size – Fresh beans require a coarser grind, while older beans lose compounds, leading to faster flow. To compensate, use a finer grind for aged beans.

1. Grind size, freshness, quantity of coffee powder, and tamping pressure.
2. Water temperature, pressure, and extraction time for the coffee.
3. Quality of the water used.

We currently ship to the US only. For more information, please refer to ourshipping policy.

We use Fedex, UPS ,USPS, FdsExpress  and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

Once we receive your order, we will process it the same day and ship it out on the second day from Monday to Friday. Any orders placed on Saturday will be sent out together with Sunday’s orders. In case of special circumstances, the shipping time may be correspondingly delayed.

We aim to ensure that you receive your order as quickly as possible. Once your order is submitted successfully, our warehouse processes it on the same working day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through.

Our standard delivery times are as follows:
United States Standard Shipping Time: 2-7 business days (estimated).

Please note that these delivery times may vary due to external factors outside of our, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

The final cost of shipping your machine back to you is dependent on its weight at the time of shipment and its destination address. As such, this cost will be calculated once the estimate has been approved and the work completed.

If you haven’t received your order, contact the carrier to confirm delivery to the correct address. Please email your contact details (phone + address) and request to gemilai@afterservice.vip, so we can file a claim. The search process typically takes about one week.

Please contact customer support. Email: gemilai@afterservice.vip Phone Call : +1(833) 356-3440

If your order arrives damaged, submit a return request in your personal center within 3 days. Document the damage (e.g., scrapes, dents, or malfunctions) with photos/videos and email them to gemilai@afterservice.vip for a quicker refund process.

Please contact customer support. Email: gemilai@afterservice.vip Phone Call : +1(833) 356-3440

Some items may be shipped separately. These items will not receive an automatic tracking number. Please contact us, and our team will assist in providing the estimated delivery time and/or tracking number.

Once authorized to return an item, track the return carefully. A refund will be issued within 48 working hours after the item is delivered to our warehouse.

All items come with a guarantee 2 year warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

Is that possible for me to order replacement parts from you?

Seel Worry-Free Purchase protection is an optional add-on protection that can be selected during the checkout process, to cover in transit issues like theft, lost, or damaged packages. If you do not wish to buy this protection coverage simply remove it from your cart.

When placing your order, the Seel coverage available for your order will be outlined within the item attributes, as well as the cart widget. Seel also sends you a confirmation email that outlines the specific coverage provided for your order. An example of the confirmation email can be found below, which will be sent from support@seel.com.

*Please note that different items within your cart may have different coverages provided so please check each item’s coverage details before submitting your issue.

To qualify for the payout, you’ll need to follow the reporting time requirements:
· For issues of loss- when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).
· Issues of damage must be reported within 7-days from the date of delivery.
· Issues of theft must be reported within 7-days from the date of delivery.
· Requests to return must be reported within 7-days from the date of delivery.

To qualify for the payout, you’ll need to follow the reporting time requirements:
· For issues of loss- when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).
· Issues of damage must be reported within 7-days from the date of delivery.
· Issues of theft must be reported within 7-days from the date of delivery.
· Requests to return must be reported within 7-days from the date of delivery.

If you purchased Worry-Free Purchase protection with your order, Seel will send you a confirmation of your Worry-Free Purchase via email. You have 24 hours from the time the email is received to cancel the Worry-Free Purchase protection from the link in the email. After the 24 hour cancellation window has elapsed, Worry-Free Purchase protection will not be refundable.

The refundability of the Worry-Free Insurance fee depends on the status of your order:

• If your order is canceled BEFORE it is shipped, the insurance fee will be automatically refunded in full to your original payment method.
• If your order is canceled or a refund is requested AFTER it has been shipped, the Worry-Free Insurance fee is non-refundable. This is because the insurance coverage is activated immediately once the shipment is dispatched.

If your Worry-Free Purchase protection covers damage, you should report the damaged package issue within 7-days (from the date of delivery) through theSeel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order.
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Worry-Free Purchase protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damage to component parts or defects, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

If your Worry-Free Purchase protection covers theft, you should report issues of theft within 7-days of the date of delivery through theSeel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as apolice report. 

If your Worry-Free Purchase protection covers loss, you can report a lost package once 30-days have passed. Please initiate the request through theSeel Resolution Centerusing your email and order number found on the confirmation email. Seel does not cover issues where the item is not shipped out, please contact us directly.