We warrant the Product against defects in materials and workmanship under ordinary use for two (2) years from the date of your original retail purchase made through our official online store at https://www.gemilai.com/. Paid extended warranties are currently not supported.

During the warranty period, if a defect arises in the Product and you follow the instructions that we will provide to you for returning the Product, we will, at our option, take one of the following actions: (i) repair the Product using either new or refurbished parts;(ii) replace the Product with either a new or a refurbished Product that is the same as or similar to the Product you purchased; or (iii) refund to you the purchase price of the Product.

There is no assurance, representation or warranty that any replacement Product will be identical to or will offer the same functionalities as the Product returned to us. Technological advances and Product availability may result in your receiving a replacement Product with a lower selling price than the original Product you purchased. In all cases, Product comparability will be determined by us at our sole discretion.

This limited warranty applies only to hardware components of the Product that are not subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.

This limited warranty applies to any replacement Product or part, or to any repair, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer. All parts and Products that you return to us and for which we give you a refund or replacement will become our property upon our receipt.

How to Obtain Service:

For instructions on how to obtain service under this limited warranty, please contact our support.

Customer service will ask you questions to determine your eligibility under this limited warranty. If you are eligible, a repair order, replacement order or refund will be issued, and you'll be given instructions for returning the defective Product. We will cover the shipping costs under warranty situations.

Depending on your location and service requirements, Products may be processed through our authorized warranty centers:

Please contact our customer service team first before sending any Product or parts to a service center. Unauthorized shipments may not be accepted or processed.

Failure to follow our Return Policy - Packaging Requirements may result in delays in processing your warranty claim or may affect coverage for damage caused during return shipping.

【Additional Warranty Terms】

1. Warranty Coverage:

Performance failures of the Product under normal use are covered under this limited warranty. To verify warranty eligibility, customers must provide valid proof of purchase from https://www.gemilai.com/ (such as an invoice or order record) and a clear photo of the product's machine label or product identification information.

Warranty service will be provided according to the Product purchase period and the type of issue as follows:

Products within 30 days of delivery:

• For minor cosmetic defects, such as appearance scratches or other minor appearance issues, cases will be reviewed. Depending on the specific situation, we may provide appropriate compensation or other solutions.

• For Defective upon arrival (DOA) , the Product may need to be returned for inspection and confirmation. Once the defect is confirmed, a replacement with a new unit will be provided according to the warranty process. 

Products after 30 days of delivery:

• Minor cosmetic defects, including scratches, discoloration, deformation, fading, or other appearance changes caused by use or environmental factors, are not covered under the warranty.

• For functional defects occurring during the warranty period, the Product may need to be returned for inspection and evaluation. After confirmation, repair service will be prioritized according to the warranty terms. If repair is not feasible, replacement or other solutions may be provided at our discretion.
  

Accessories and Replaceable Parts:

Accessories and replaceable parts, including but not limited to water tanks, portafilters, and gaskets, may be eligible for warranty coverage in case of functional defects during the warranty period.

For eligible cases, replacement parts will be provided as the preferred solution after evaluation, without requiring the return of the complete Product, depending on the specific situation.

2. Non-Warranty Cases:

Exterior cosmetic parts and accessories are not covered by the warranty:

• Coffee machines: including but not limited to casing, panels, wooden parts, tampers, and decorative or protective components.

• Grinders: including but not limited to casing, panels, bean hoppers and lids, and decorative or protective parts.

• Normal wear and aging, such as scratches, discoloration, deformation, or fading due to use or environmental factors.

• Damage caused by water quality, misuse, accidental drops, impacts, pressure, or other human factors.

• Repairs, modifications, or disassembly performed by unauthorized service providers.

• Damage resulting from improper cleaning or maintenance not performed in accordance with the product instructions.

• Damage or malfunction caused by the use of non-original or unauthorized accessories.

For the non-warranty cases listed above, authorized service providers can offer paid repair or replacement services. If functional failures occur within the warranty period but are unrelated to the exterior parts, free repair or replacement will be provided according to the warranty terms.

【End of Additional Warranty Terms】

Further limitations:

To the extent permitted by law, the warranty and remedies set forth above are exclusive and in lieu of all other warranties and remedies, and we specifically disclaim all statutory or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and against hidden or latent defects. If we cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited to the duration of this express limited warranty and to repair or replacement service.

Some jurisdictions do not allow limitations on how long a statutory or implied warranty lasts, so the above limitation may not apply to you. We are not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. 

In some jurisdictions the foregoing limitation does not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions, so the above exclusion or limitation may not apply to you. 

Some jurisdictions do not allow the exclusion or limitation of direct, incidental or consequential damages, so the above exclusion or limitation may not apply to you. This "limitations" section does not apply to customers in the european union.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.