Terms of Service-EU
OVERVIEW
This website is operated by Gemilai (Hong Kong) Limited, headquartered in 19H, Maxgrand plaza, No.3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong. Throughout the site, the terms “we”, “us” and “our” refer to Gemilai.
Gemilai provides this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of these Terms of Service and all applicable policies referenced herein.
By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced on our website.
Please read these Terms of Service carefully before using our website. If you do not agree with these Terms, please do not access or use our website.
These Terms apply to all visitors, customers, and users of our website.
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our website after such changes means you accept the updated Terms.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
SECTION 1 - ONLINE STORE TERMS
By using our website, you confirm that you are legally capable of entering into a contract under applicable laws.
You may not use our products or services for any unlawful purpose or violate any applicable laws or regulations.
You must not transmit viruses, malware, or any harmful code that may affect our website or services.
A violation of these Terms may result in suspension or termination of access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service or cancel orders in cases including suspected fraud, unauthorized resale, or violation of these Terms.
You agree not to reproduce, duplicate, resell, or exploit any part of our website, services, or content without our prior written permission.
The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 - INFORMATION ACCURACY
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by incorrect information where permitted by applicable law.
SECTION 4 - PRODUCTS AND PRICES
Product prices, availability, and descriptions may change from time to time.
We reserve the right to limit quantities, discontinue products, or refuse orders where necessary, including cases involving suspected fraudulent activity or unauthorized resale.
Product images are provided for illustration purposes. While we make reasonable efforts to display products accurately, colors may vary depending on your device settings.
Your statutory consumer rights regarding product conformity and warranty remain unaffected.
SECTION 5 - ORDERS AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders where appropriate, including suspected fraud, pricing errors, or unauthorized commercial purchasing.
If we cancel or modify an order, we will contact you using the information provided during checkout.
You agree to provide accurate and complete information when placing an order.
For details regarding cancellations, returns, and refunds, please refer to our Return & Refund Policy.
SECTION 6 - THIRD-PARTY SERVICES
We may provide access to third-party services or tools.
Such services are provided by independent third parties and may be subject to their own terms and conditions.
We are not responsible for third-party services that are outside our control.
SECTION 7 - THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of third-party websites.
You should review the terms and privacy policies of any third-party website before using their services.
SECTION 8 - USER CONTENT
If you submit reviews, comments, images, or other content to us, you grant us permission to use such content for marketing and service improvement purposes.
You remain responsible for ensuring that your submitted content does not violate any third-party rights or applicable laws.
We reserve the right to remove content that is unlawful, inappropriate, or violates these Terms.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for details regarding how we collect, process, and protect your personal information.
SECTION 10 - ERRORS AND CHANGES
We reserve the right to correct errors, update information, or modify website content at any time.
We may cancel orders affected by pricing or product information errors where permitted by applicable law.
SECTION 11 - PROHIBITED USES
You are prohibited from using our website:
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For unlawful purposes;
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To infringe intellectual property rights;
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To transmit harmful code or malware;
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To collect personal information without authorization;
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To interfere with website security;
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To engage in fraudulent activities.
We reserve the right to restrict access for users who violate these Terms.
SECTION 12 - LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable European Union laws.
Products purchased from Gemilai are subject to applicable consumer protection laws, including statutory rights relating to product conformity and remedies.
To the maximum extent permitted by applicable law, Gemilai shall not be liable for indirect damages arising from misuse of our products or services.
However, nothing in these Terms excludes liability where such exclusion is prohibited by law, including liability for personal injury caused by negligence, fraud, or other mandatory legal obligations.
SECTION 13 - TERMINATION
These Terms remain effective unless terminated by you or Gemilai.
We may suspend or restrict access to our services if you violate these Terms or applicable laws.
Termination does not affect rights and obligations that arose before termination.
SECTION 14 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Warranty Policy, and other policies published on our website, constitute the entire agreement between you and Gemilai regarding your use of our services.
SECTION 15 - GOVERNING LAW AND CONSUMER PROTECTION
These Terms shall be governed by applicable laws.
If you are a consumer residing in the European Union, you will continue to benefit from the mandatory protections provided by the laws of your country of residence.
Nothing in these Terms limits your statutory consumer rights.
SECTION 16 - CHANGES TO TERMS
We reserve the right to update these Terms from time to time.
The latest version will always be available on this page.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
SECTION 17 - CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact:
Email: support@gemilaicoffee.com